Account
Delete Your Account
You can delete your AceReward account and personal data at any time. This page explains exactly what happens, and lets you request deletion without installing the app.
Deletion is permanent and cannot be undone. Your coin balance will be forfeited, and the email address on the account can never be used to sign up for AceReward again. If you want to cash out a balance, do that first.
Option 1 — Delete instantly in the app
This is the fastest way and takes effect immediately:
- Open the AceReward app
- Go to the Profile tab
- Scroll down and tap Delete Account
- Confirm when prompted
Option 2 — Request deletion from this page
If you no longer have the app installed, enter the email address on your account below. We'll verify ownership and delete the account for you.
What data is deleted
When your account is deleted, the following happens straight away:
- Your account is closed and all devices are signed out
- Your login credentials are invalidated — you cannot sign back in
- Any remaining coin balance is set to zero and forfeited
- Your saved payout destinations and any pending password-reset links are removed
What is kept, and for how long
Your remaining personal information (such as your email address, username, and device identifiers) is retained for 30 days after deletion, then automatically deleted or irreversibly anonymized.
We keep it for this limited window because our reward partners can issue chargebacks, reversals, and fraud notices weeks after an offer is completed, and we would otherwise be unable to investigate fraudulent or reversed activity. Under the GDPR, our legal basis is our legitimate interest in preventing fraud and abuse (Article 6(1)(f)).
After the 30 days, we permanently keep only:
- A one-way cryptographic hash of your email address. This contains no readable personal information and exists solely to stop a deleted account from being re-registered.
- Anonymized transaction and ledger records with no personal identifiers attached, which we must keep for accounting and anti-fraud purposes.
Need help instead?
If you're having a problem with the app, a payout, or an offer that didn't credit, we'd rather fix it than see you go. Email [email protected] and we'll take a look.
For anything else about your data, see our Privacy Policy and Terms of Service.