Legal

Privacy Policy

This Privacy Policy explains how AceReward ("AceReward", "we", "us", or "our") collects, uses, shares, and protects your information when you use our mobile application and website (collectively, the "Service").

Effective: July 3, 2026 Last updated: July 3, 2026

By creating an account or using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Service. Capitalized terms not defined here have the meaning given in our Terms of Service.

1. Information We Collect

a. Information you provide to us

  • Account information: your email address and a password (stored only in encrypted/hashed form). Optionally a username or display name.
  • Payout information: details required to send your rewards, such as your PayPal email or gift-card delivery email. This is used solely to process your withdrawals.
  • Verification information: information we may request to confirm your identity, eligibility, or to investigate suspected fraud.
  • Communications: messages you send us for support or feedback.

b. Information collected automatically

  • Device & technical data: device model, operating system version, app version, language, and unique device or advertising identifiers.
  • Log & usage data: IP address, access times, pages/screens viewed, features used, offers started and completed, coins earned and redeemed, and interactions with the Service.
  • Approximate location: derived from your IP address (e.g., country/region) to show relevant offers and prevent fraud. We do not collect precise GPS location.

c. Information from third parties

  • Offer & survey partners: when you complete an offer or survey through partners such as CPX Research or ayeT-Studios, they notify us whether you qualified or completed the task so we can credit your coins. These partners may collect additional information under their own privacy policies.
  • Anti-fraud & analytics providers: signals used to detect fraudulent or duplicate activity and to understand how the Service is used.

2. How We Use Your Information

  • Create and manage your account and authenticate you.
  • Deliver core features — offers, surveys, quests, spins, streaks, milestones, raffles, leaderboards, and referrals.
  • Track coin balances, credit earnings, and process redemptions and withdrawals.
  • Detect, prevent, and investigate fraud, abuse, multiple accounts, and violations of our Terms.
  • Provide customer support and respond to your requests.
  • Improve, personalize, and develop the Service, including showing relevant offers.
  • Send you service-related communications (e.g., security, transactional, or important updates).
  • Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

  • Service providers: vendors that host our infrastructure, database, payment/payout processing, and analytics, who process data on our behalf under contract.
  • Offer & survey partners: to enable and verify tasks you choose to complete, and to credit your rewards. This may include a hashed or pseudonymous user identifier and the fact that you engaged with an offer.
  • Payout processors: PayPal, prepaid card, and gift-card fulfilment providers, to deliver the rewards you request.
  • Legal & safety: to comply with law, legal process, or lawful requests; to enforce our Terms; or to protect the rights, property, and safety of AceReward, our users, or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
  • With your consent: where you direct us to share information.

4. Third-Party Offers & Links

The Service integrates offerwalls, surveys, and advertisements provided by third parties. When you engage with them, you may leave our app or interact with their content, and your information may be collected and processed under their privacy policies, which we do not control. We encourage you to review the privacy policy of any third party before providing information. We are not responsible for the content, practices, or accuracy of third-party offers.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Post-deletion retention period. When you delete your account, the account is closed immediately and you can no longer sign in. We then retain the personal information associated with that account for a further 30 days, after which it is automatically deleted or irreversibly anonymized. We rely on this limited window because our reward partners can issue chargebacks, reversals, and fraud notices for weeks after an offer is completed, and we would otherwise be unable to investigate fraudulent or reversed activity. Under the GDPR, our legal basis for this retention is our legitimate interest in preventing fraud and abuse (Article 6(1)(f)); this is a permitted restriction on the right to erasure where processing is necessary to establish, exercise, or defend legal claims.

What survives the 30 days. After the retention period, we permanently keep only (a) a one-way cryptographic hash of your email address, which contains no readable personal information and exists solely to prevent a closed account from being re-registered, and (b) anonymized transaction and ledger records with no personal identifiers attached, which we are required to keep for accounting and anti-fraud purposes.

Deleted emails cannot be reused. Once an account is deleted, its email address is permanently retired and cannot be used to create a new AceReward account. This is an anti-fraud control. Please make sure you want to close your account before confirming, as this cannot be reversed.

6. Security

We use technical and organizational measures designed to protect your information, including encryption of data in transit (TLS), hashed password storage, encrypted session tokens, access controls, and rate limiting. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Your Rights & Choices

Depending on where you live, you may have some or all of the following rights:

  • Access & portability: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate information.
  • Deletion: request that we delete your personal information (see Account Deletion below).
  • Objection & restriction: object to or restrict certain processing.
  • Withdraw consent: where processing is based on consent.

EEA/UK users (GDPR): we process your data on the legal bases of performing our contract with you, our legitimate interests (such as fraud prevention and improving the Service), your consent, and compliance with legal obligations. You may lodge a complaint with your local data protection authority.

California users (CCPA/CPRA): you have the right to know, delete, and correct your personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising in exchange for money.

To exercise any right, contact us at [email protected]. We may need to verify your identity before responding.

8. Account & Data Deletion

You can delete your account at any time from within the app (Profile → Delete Account). If you no longer have the app installed, you can request deletion from our account deletion page, or by emailing [email protected] from your registered email address.

When you confirm deletion:

  • Your account is closed immediately, all sessions are signed out, and your login credentials are invalidated. You cannot sign back in.
  • Any remaining coin balance is forfeited and set to zero. Coins have no cash value and are not refundable.
  • Your saved payout destinations and pending password-reset links are removed.
  • Your remaining personal information is held for 30 days for fraud review, then automatically deleted or irreversibly anonymized, as described in Section 5.
  • Your email address is permanently retired and cannot be used to register a new account.

Deletion is permanent and cannot be undone. If you want to cash out a balance, do so before deleting your account.

9. Children's Privacy

The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from anyone under 18 (or the age of majority in your jurisdiction). If you believe a minor has provided us information, contact us and we will take steps to delete it.

10. International Data Transfers

We operate the Service from, and store data on, servers that may be located in countries other than yours. By using the Service, you understand that your information may be transferred to and processed in jurisdictions with different data-protection laws. Where required, we implement appropriate safeguards for such transfers.

11. Cookies & Tracking Technologies

Our website uses minimal cookies and local storage necessary for functionality (such as remembering waitlist sign-ups). The app uses device and advertising identifiers to operate features, credit offers, and prevent fraud. You can reset your advertising identifier in your device settings.

12. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes become effective constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions or requests regarding this Policy or your information, contact us at:

AceReward
Email: [email protected]
Web: https://acereward.com