FAQ

Questions, answered

Can't find what you need? Email [email protected] from your account email and we'll help.

Getting started

Is AceReward free?

Yes. AceReward is free to use and supported by advertising and our partners. You never pay to earn or to cash out.

Who can use AceReward?

Anyone 18 or older with an Android phone and the official app from Google Play. One account per person.

Is AceReward on iPhone?

Not yet. AceReward is Android only, on Google Play.

Why do I see different offers than my friends?

Partners choose where their offers run, so the offers and surveys you see depend on your country, your device and what you've already completed.

Earning

How much are coins worth?

1,000 coins are worth $1 in reward value. You can cash out from 5,000 coins ($5).

Why is an offer's reward still pending?

Partners confirm goals on their own schedule, from minutes to a few days. Coins from some offers are also held for a few days before they unlock. Pending coins show in the app with the time they unlock.

I finished an offer but didn't get coins. What now?

Give the partner a little time first: some confirm goals only once a day. Offers only pay when their instructions are followed exactly, usually as a new user, on your own device and without a VPN.

If it still hasn't arrived after 48 hours, email [email protected] with the offer name, the goal you reached and roughly when.

Why don't I see any surveys?

Survey availability depends on your country and profile, and some days there are fewer. Ad blockers, private DNS and VPNs can also stop surveys from loading: pause them and pull down to refresh.

A survey ended early and paid nothing. Why?

Researchers look for specific audiences, and a survey can end once it learns you're not one of them. That's decided by the researcher, not by AceReward. We rank surveys by how often they actually pay, so the best ones show first.

How do ranks and boosts work?

Your lifetime earnings move you from Bronze to Silver (10,000 coins earned), Gold (50,000) and Platinum (200,000). Silver, Gold and Platinum add up to 5%, 10% and 20% to the coins you get from offers, and a 7-day streak adds up to another 5%. Some offers already pay their maximum and can't be boosted further.

Can I use a VPN or more than one account?

No. One account per person, on your own device, without a VPN or proxy. Partners reject those completions, and accounts that break the rules can be frozen.

Cashing out

What can I cash out for?

PayPal ($5 to $250), a Visa Prepaid card ($5 to $250), and Amazon or Google Play gift cards ($5 to $100). There are no fees: $5 costs exactly 5,000 coins.

How long does a cash-out take?

Every request is reviewed first. PayPal usually arrives within 24 hours; Visa Prepaid, Amazon and Google Play gift cards within 48 to 96 hours.

Why was my cash-out rejected?

We can't send rewards earned through a VPN, a duplicate account, a modified device or reversed offers. If a cash-out isn't approved, its coins go straight back to your balance, with the reason in your activity.

Invites

How do invites work?

Share your personal link from Profile. A friend who installs AceReward through it is linked to you automatically. You get a share of the coins they earn from offers, 5% to start and up to 20% as more friends join, and you both get bonus coins once their first offers are confirmed.

My friend installed the app without my link. Can I still be linked?

Yes, within 7 days of them signing up: they can open Profile, choose "Got an invite code?" and enter your code. The code is the last part of your invite link.

Can I invite my own second account or phone?

No. Invites only count between different people on different phones, and self-invites are blocked. Shared devices and duplicate accounts can lose their rewards.

Your account

How do I delete my account?

In the app, open Profile, then Settings, then Delete account, and confirm with your password. Without the app, use the account deletion page.

I forgot my password.

Tap "Forgot password?" on the sign-in screen. We'll email you a link to set a new one.

How do I contact support?

Email [email protected] from the email address on your account, so we can find it quickly.